(Murray, Utah—October 1, 2024) UTOPIA Fiber, the nation’s largest and most successful Open Access network, announced today the findings from its 2024 Customer Feedback Survey. Following a record-five completed Utah city builds in 2023, UTOPIA Fiber recently passed 70,000 subscribers and increased its Net Promoter Score to 61, all while delivering the fastest and most reliable internet speeds in the United States.

According to the results of its 2024 Survey, subscribers select UTOPIA Fiber based on several key factors. Reliability and speed tied at 99%, followed by price at 98% and the availability of an all-fiber network at 96%. Additionally, 94% of subscribers value the ability to choose their Internet Service Provider (ISP), 89% dislike large telecom providers, and 72% consider UTOPIA Fiber’s co-sponsorship by their city an important factor in their decision.

“Our 2024 Customer Feedback Survey confirms what we see and hear every day—Utahns value the speed, reliability, and superior customer experience that UTOPIA Fiber delivers,” said Roger Timmerman, Executive Director at UTOPIA Fiber. “Our commitment to providing choice, transparency, and community-owned networks clearly sets us apart from the incumbent providers. We thank our subscribers for their candid feedback and work hard to meet and exceed their expectations.”

Respondents ranked being a Utah-owned business, having a choice of ISPs, excellent customer service, partnering with local cities to build fiber networks, and a commitment to transparency and honesty as the top five things they love most about UTOPIA Fiber. When asked about the main reasons for their dissatisfaction with their previous internet provider, respondents ranked high prices(70%), slow speeds (58%), unreliable connection (55%), and poor customer service (53%) as top concerns. Secondary issues included hidden fees (31%), the unavailability of fiber in their area (30%), and binding contracts (29%).

Kim McKinley, Deputy Director & CMO at UTOPIA Fiber, added, “I always say that it’s the people and communities behind these networks that make them so successful. It’s both motivating and gratifying to read the thousands of comments from our customers who take the time to share their experience and what’s most important to them.”

Other key findings from the 2024 Customer Feedback Survey include:

• 99% recognize fiber as important infrastructure.
• 88% report everyone in their family can use Internet-connected devices without bandwidth issues.
• 87% agree that UTOPIA Fiber has improved their streaming experience.
• 85% experienced fewer Internet outages since joining UTOPIA Fiber.
• 80% heard about UTOPIA Fiber from their city, a friend, neighbor, or a family member.
• 75% believe UTOPIA Fiber’s network has improved their community.

Additionally, 94% of respondents report using their internet for streaming movies & TV, closely followed by browsing the web (92%), and then Smart Home devices (70%), remote work (68%), online gaming (52%), school (47%), and backup of large files to the cloud (31%).

Half of the UTOPIA Fiber survey respondents have selected speeds of 1 Gbps or higher; 33% have between 11-20 devices on their home network; 53% telecommute for work at least once a week, and 25% are fully remote.

Approximately 4,000 UTOPIA Fiber subscribers, ages 18+ were polled in twenty Utah cities—a response rate consistent with the 2023 survey. The sample size was from cities as small as Woodland Hills with a population of 1,500 residents to the second largest city in Utah, West Valley City, with a population of over 132,000.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA), an inter-local agency, is a community-owned fiber optic network that uses the Open Access model to provide Fiber-to-the-Home (FTTH) services in 23 Utah cities and business-class service in 80 cities. With fiber availability to approximately 200,000 businesses and residences and more than 70,000 subscribers, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. By giving its customers the freedom to choose from 18 private-sector ISPs, UTOPIA Fiber promotes competition and keeps internet pricing affordable. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of successful community broadband projects in Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded by bonds which are paid back through subscriber revenue. For more information visit www.utopiafiber.com.

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Media contacts:

Katherine Songster

Account Director

katherine@harry.marketing

(m) 914-323-8570

Kimberly McKinley

Chief Marketing Officer

kmckinley@utopiafiber.com

(o) 801-613-3837

Fiber Broadband Association Will Honor Two Trailblazers at Fiber Connect 2024

Murray, UT – June 26, 2024 – UTOPIA Fiber, the nation’s largest and most successful Open Access network, proudly announces that two members of its leadership team have been named as finalists for the 2024 Fiber Forward AMPLIFY Awards. These awards, presented by the Fiber Broadband Association (FBA), honor individuals, companies, and innovations that significantly advance the fiber broadband industry. The winners will be unveiled at Fiber Connect 2024, held from July 28-31 in Nashville, Tennessee, during the Awards Luncheon on Monday, July 29.

Kim McKinley, UTOPIA Fiber’s Chief Marketing Officer and Deputy Director, is a finalist for the “Women Changing Fiber for Good” award. This accolade recognizes women whose contributions are set to make a lasting positive impact on the fiber broadband industry.

Nicole Cottle, UTOPIA Fiber’s General Counsel & Director of Government Relations, has been nominated for the “Advocacy Allstars” award. This award highlights individuals who are advancing the fiber broadband agenda at both state and federal levels.

“Being nominated for these prestigious awards is a testament to the hard work and dedication of Team UTOPIA,” said Roger Timmerman, Executive Director of UTOPIA Fiber. “Kim and Nicole’s achievements underscore our commitment to driving innovation and advocacy within the fiber broadband industry. We are incredibly proud of their accomplishments and look forward to celebrating their contributions at Fiber Connect 2024.”

The Fiber Forward AMPLIFY Awards are designed to shine a light on the people and organizations that are amplifying the impact and benefits of fiber broadband. This year’s finalists include outstanding leaders and projects that exemplify excellence and innovation in the industry.

“Submissions for the first AMPLIFY Awards were filled with outstanding leaders and projects advancing fiber forward. It’s an honor to recognize these achievements at Fiber Connect 2024,” said Doug Mohney, FBA’s Fiber Forward Editor in Chief. “We congratulate the finalists listed here and we look forward to applauding the recipients next month in Nashville. We also plan to include recipients in the next issue of Fiber Forward, providing details on their award-winning contributions to the industry.”

Tickets to the Fiber Forward Awards Luncheon can be purchased during the Fiber Connect 2024 registration process or by emailing fiberconnect@fiberbroadband.org. Recipients of the 2024 Star Award, Photon Award, Gene Scott Education Award, and the All Fiber Network Provider Certifications will also be announced at the luncheon, as well as the Lightwave FTTxcellence Award recipients and the CableFax Award Fiber Provider of the Year.

About the Finalists

For over 14 years, Kim McKinley has played a key role in transforming UTOPIA Fiber into the fastest-growing and highest-rated Open Access network in the U.S. Her innovative marketing strategies and strong commitment to customer experience have been pivotal in building a memorable brand. Leading marketing, sales, and customer service teams, she has expanded UTOPIA Fiber’s reach and influence while also serving as a prominent industry leader and board member of the Fiber Broadband Association and AAPB.

Nicole Cottle, who joined UTOPIA Fiber in 2023, brings over two decades of experience in public-private partnerships and municipal government roles. She is instrumental in guiding public policy that promotes high-speed fiber infrastructure deployment while safeguarding the interests of all stakeholders. Nicole’s extensive background includes work at federal, state, and local levels, where she has influenced hundreds of bills, legislative actions, and rulemaking activities. Her advocacy is vital for advancing the fiber broadband agenda, contributing significantly to UTOPIA Fiber’s success and the larger fiber broadband community.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA), an inter-local agency, is a community-owned fiber optic network that uses the Open Access model to provide Fiber-to-the-Home (FTTH) services in 23 Utah cities and business-class service in 80 cities. With fiber availability to approximately 200,000 businesses and residences and more than 65,000 subscribers, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. By giving customers the freedom to choose from 18 private-sector ISPs, UTOPIA Fiber promotes competition and keeps internet pricing affordable.

Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of successful community broadband projects in Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded by bonds which are paid back through subscriber revenue. For more information visit www.utopiafiber.com.

Now Offering Utah Communities a Choice of 18 ISPs: New Pricing Includes 10 Gbps Symmetrical for as Low as $149 and a New 2.5 Gbps Option

The Woodlands, Texas (May 7, 2024) –UTOPIA Fiber, the nation’s largest and most successful community-owned Open Access network, announced at Broadband Communities Summit the addition of three new residential Internet Service Providers (ISPs). As of May 1, the UTOPIA Open Access Marketplace now offers Utah communities a choice of 18 residential providers with a new 2.5 Gbps internet option and a 10 Gbps symmetrical plan for under $150.

“Joining the UTOPIA Fiber network has never been more advantageous,” said Roger Timmerman, Executive Director, UTOPIA Fiber. “We are championing the freedom for Utah residents to choose the plan that best suits their needs, offering the most competitive pricing, and providing a future-proof fiber solution with unparalleled choices among internet service providers. Our fiber infrastructure not only delivers among the nation’s fastest symmetrical speeds, but also guarantees reliable and affordable internet connectivity with one simple installation, no contracts, and no hidden fees.”

After a careful vetting process through an RFP, WiFi Pros (Bountiful City), ETS (Layton City), and Fusion Networks (Salem City) were invited to join the UTOPIA Fiber network, effective May 1, 2024. WIFI Pros offers a variety of plans to suit different needs and budgets, with options including: 250 Mbps starting at $38, 1 Gbps starting at $58, 2.5 Gbps starting at $68, and 10 Gbps starting at $208. Additionally, they offer Ooma Home Phone Service for free with a one-time $79 fee for the hardware. ETS offers 1 Gbps for $55, while Fusion Networks provides 250 Mbps for $35 and 1 Gbps for $45.

Most notably, Sumo Fiber, a veteran member of the UTOPIA Open Access Marketplace, is now offering 10 Gbps symmetrical for $119, plus a $30 UTOPIA Fiber infrastructure fee, bringing the total cost to $149 per month. This is among the lowest prices in the nation. For more details on all residential pricing options, visit:  https://www.utopiafiber.com/residential-pricing/

Kimberly McKinley, Chief Marketing Officer and Deputy Director of UTOPIA Fiber, stated, “UTOPIA Fiber not only provides exceptional customer service but also offers a variety of choices that foster competitive pricing. Typically, consumers have limited options—often just one or two providers, and rarely fiber.  By collaborating with the communities we serve, UTOPIA swiftly builds this essential infrastructure. We then encourage locally-owned ISPs to join and compete within our network, which greatly benefits residents. Since May 1, we’ve already seen a big uptick in demand for the new 2.5 Gbps service and expect to welcome two more ISPs to our residential marketplace soon.”

UTOPIA Fiber is an inter-local agency providing Fiber-to-the-Home (FTTH) services in 21 Utah cities and in 50 cities for business class service. As an Open Access network, UTOPIA Fiber builds fast and reliable fiber infrastructure, and enables residents to choose from 18 private-sector ISPs—creating more competition and keeping the internet pricing affordable.

About UTOPIA Fiber
Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of successful community broadband projects in Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded by bonds which are paid back through subscriber revenue. For more information visit www.utopiafiber.com.

MEDIA CONTACTS

Katherine Songster

Harry

914-323-8570

katherine@harry.marketing

-or-

Kim McKinley

Chief Marketing Officer, UTOPIA Fiber

801-613-3837

kmckinley@utopiafiber.com

 Nation’s Largest & Most Successful Community-Owned Network Exceeds 60,000 Subscribers, Demonstrates Remarkable Year-Over-Year Growth

New Operational Partnership Model Launched in Bountiful and Already Releasing Footprints

Murray, UTAH (February 20, 2023) – After 14 years of consecutive growth, UTOPIA Fiber released its 2023 numbers today showing a record number of five city buildouts in one year and attaining over 60,000 subscribers—half of whom joined in the last 3-4 years. The community-owned fiber network also achieved superior levels of customer satisfaction, with a 4.6 Google Rating and a Net Promoter Score of 60—which is considered exceptionally high—and is the highest-ranked internet company in Utah and among the highest in the United States. Additionally, UTOPIA Fiber placed 2.7 million linear feet of fiber in 2023, enough to encircle Salt Lake City almost seven times, connected 23,059 homes, 1,272 businesses, 41 Homeowner Associations (HOAs), and added 8,233 new residential subscribers.

“This past year has been one of UTOPIA Fiber’s best yet,” said Roger Timmerman, Executive Director, UTOPIA Fiber. “By partnering with communities across Utah and the West, we’ve built vital infrastructure that aims to ensure residents and businesses benefit from fast, reliable, and affordable fiber internet connectivity, while leveraging UTOPIA’s expertise and proven track record in efficient network operation, maintenance, and exceptional customer service.”

Most notably in 2023, UTOPIA Fiber launched a new operational partnership model—Bountiful Fiber powered by UTOPIA Fiber—the first-of-its-kind collaboration in Utah. The project received unanimous city approval and broke ground in August 2023, after a comprehensive three-year research and evaluation process by the city. Engaged and passionate Bountiful City residents organized and successfully fought back against a dark money-funded misinformation campaign aimed at obstructing and significantly delaying the construction of their community-owned network. UTOPIA Fiber has already begun releasing the first completed footprints of the Bountiful Fiber network in record time.

Here’s how UTOPIA Fiber’s 2023 numbers add up:

• $35.63M new financing secured
• 1.5 million linear feet of underground conduit installed
• 2.7 million linear feet of fiber-optic cable placed
• 5 new fully connected cities in Utah:
  • Orem, Cedar Hills, Pleasant Grove, Syracuse, and Santa Clara
• 14 new footprints released
• 23,059 new homes connected
• 41 Homeowner Associations (HOAs) connected
• 8,233 new residential subscribers
  • Overall, 62,000+ subscribers, half of whom joined in the last 3-4 years
• 1,272 new businesses connected
• New Gig customer signups: 5,397 | Total Gig customers: 25,779
• New 10 Gig customers: 37 (residential) | Total 10 Gig customers: 143
• 4.6-star overall Google rating
  • 2000+ reviews
• 60 Net Promoter Score (NPS)
  • On a scale of –100 to 100
  • With most national incumbents below zero or barely breaking the double digits

“The magic of UTOPIA Fiber is that we are by and for the people in the communities we serve,” explained Timmerman. “Residents and city officials were tired of waiting for fast internet to become available in their communities. They took the matter into their own hands—correctly characterizing fiber as vital infrastructure and demanding more choice and affordable pricing. We continually build networks that deliver among the fastest speeds in the United States, consistent reliability, and the freedom to choose your own Internet Service Provider (ISP)—most of which are fantastic local Utah companies themselves.”

Notably, since 2009, UTOPIA has designed, built, and financed nearly half-a-billion dollars worth of successful community broadband projects in Utah and the West. When UTOPIA Fiber comes to town, it brings more than fiber availability, it introduces real competition and choice. Today, the UTOPIA network has placed fiber infrastructure that provides access to approximately 200,000 businesses and residences in over 50 communities.

UTOPIA Fiber is an inter-local agency providing Fiber-to-the-Home (FTTH) services in 21 Utah cities and in 50 cities for business class service. As an Open Access network, UTOPIA Fiber builds fast and reliable fiber infrastructure, and enables residents to choose from 15 private-sector ISPs—creating more competition and keeping the internet pricing affordable.

Communities interested in partnering with UTOPIA Fiber and residents and businesses seeking UTOPIA Fiber service can visit utopiafiber.com for service maps, build-out timelines, and other information.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worthof fiber projects throughout Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded by bonds which are paid back through subscriber revenue. For more information visit www.utopiafiber.com.

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MEDIA CONTACTS

Katherine Songster

Harrison Edwards PR

914-323-8570

ksongster@harrison-edwardspr.com

-or-

Kim McKinley

Chief Marketing Officer, UTOPIA Fiber

801-613-3837

kmckinley@utopiafiber.com

McKinley’s Leadership Role Will Help Guide Industry Through Largest Investment Cycle Ever

MURRAY, UT—(December 19, 2023)—Today, UTOPIA Fiber announced that Deputy Director and Chief Marketing Officer Kimberly McKinley was recently elected to the Fiber Broadband Association (FBA) 2024 Board of Directors, joining a diverse group of industry leaders who will guide the organization and its members across North America through its largest investment cycle ever. In its announcement, FBA—the nation’s premier association focused solely on fiber— shared that McKinley, like her Board colleagues, has demonstrated a long-term commitment to FBA and its mission to accelerate fiber broadband deployments and close the digital equity gap across North America.

“As we look forward to 2024, the fiber broadband industry has a lot to be excited about,” said Gary Bolton, President and CEO at the Fiber Broadband Association. “We’re set to experience the biggest and best year in fiber broadband history, and our 2024 Board of Directors is an excellent group of experienced leaders to guide us through it. Collectively, they represent a broad range within the fiber ecosystem, serving a diverse assortment of roles within their own organizations. They will bring unique, knowledgeable perspectives to FBA and our members that will help us advance fiber broadband deployments until every community is connected.”

Roger Timmerman, Executive Director & CEO of UTOPIA Fiber, remarked: “Kim’s unique approach of fostering collaboration between partners, spotting trends before others, and understanding the market as a successful network operator makes her an extraordinary leader at UTOPIA Fiber and across the industry. She works tirelessly to help bring high-speed fiber to rural communities to bridge the digital divide and positively impact the lives of residents and businesses and I applaud her and the new Board as they set out to meet the growing demand across America.”

The full 2024 Board of Directors includes the following fiber broadband industry leaders:

• Chair: Jimmy Todd, CEO and General Manager, Nex-Tech
• Vice Chair: Kimberly McKinley, Deputy Director and Chief Marketing Officer, UTOPIA Fiber
• Secretary: Sachin Gupta, Director of Business Development, Centranet
• Treasurer: Gregg Logan, Vice President of Engineering, C Spire
• Mark Boxer, Technical Manager – Solutions and Applications Engineering, OFS
• Ashley Brown, Senior Director Field Marketing, Adtran
• Evann Freeman, Vice President, Government & Community Relations, EPB
• Scott Jackson, National Market Manager – Broadband, Graybar
• Ariane Schaffer, Government Affairs & Public Policy Manager, Google Fiber

Kimberly “Kim” McKinley joined UTOPIA Fiber in 2010. In her role as Chief Marketing Officer, she oversees the Marketing, Sales, Order Fulfillment and the Customer Service departments. During her time at UTOPIA Fiber, she has helped expand the agency from its original 11-member Utah cities to more than 20 with partners across Utah, Montana, and Idaho. UTOPIA Fiber’s Open Access model, the largest of its kind in the United States, empowers multiple private-sector internet service providers (ISPs) to compete, fostering a net-neutral environment that encourages free-market competition. This approach leads to enhanced broadband access for residents while promoting service excellence and affordability.

Before arriving at UTOPIA Fiber, McKinley worked in the Hospitality Marketing industry on the east coast. She earned a bachelor’s degree in business administration from the College of Charleston in Charleston, South Carolina.

The 2024 Board of Directors elections were held at the Fiber Broadband Association’s 2023 Premier Members Meeting, December 4-5, in Palm Springs, Calif.

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About UTOPIA Fiber
Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of fiber projects throughout Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded completely through subscriber revenue, at no cost to taxpayers. For more information visit www.utopiafiber.com.

About the Fiber Broadband Association
The Fiber Broadband Association is the largest and only trade association that represents the complete fiber ecosystem of service providers, manufacturers, industry experts, and deployment specialists dedicated to the advancement of fiber broadband deployment and the pursuit of a world where communications are limitless, advancing quality of life and digital equity anywhere and everywhere. The Fiber Broadband Association helps providers, communities, and policymakers make informed decisions about how, where, and why to build better fiber broadband networks. Since 2001, these companies, organizations, and members have worked with communities and consumers in mind to build the critical infrastructure that provides the economic and societal benefits that only fiber can deliver. The Fiber Broadband Association is part of the Fibre Council Global Alliance, which is a platform of six global FTTH Councils in North America, LATAM, Europe, MEA, APAC, and South Africa. Learn more at fiberbroadband.org.

MEDIA CONTACTS 
Katherine Songster
Harrison Edwards PR
914-323-8570
ksongster@harrison-edwardspr.com

Kim McKinley
Chief Marketing Officer, UTOPIA Fiber
801-613-3837
kmckinley@utopiafiber.com

Ashley Schulte
Connect2 Communications for the Fiber Broadband Association
fba@connect2comm.com

Murray, UTAH (December 13, 2023) – UTOPIA Fiber announced today the successful completion of its fiber-to-the-home build in the City of Santa Clara, Utah. The $6.7 million project, which commenced construction on May 19, 2022, has now concluded, providing ultra-high-speed broadband access to every residential and business address in the city and signaling the beginning of its expansion into southern Utah communities.

This milestone marks yet another significant achievement for UTOPIA Fiber as it adds Santa Clara as its fifth city in 2023, and 19^th city overall, with the fastest residential and business internet speeds available in the United States. The first homes were seamlessly connected to the lit fiber network on May 24, 2023, and the entire project, including 3,242 residential addresses, was completed on October 31, 2023.

“Today’s announcement represents a notable accomplishment for both the community of Santa Clara and UTOPIA Fiber,” stated Roger Timmerman, Executive Director & CEO of UTOPIA Fiber. “We’re thrilled to expand into Washington County, solidifying our presence in southern Utah and our commitment to delivering ultra-high-speed broadband to more local communities. Santa Clara represents our fifth successful city connection in 2023, and a key entry into the rapidly growing southern Utah fiber market.”

UTOPIA Fiber’s Open Access model, the largest of its kind in the United States, empowers multiple private-sector internet service providers (ISPs) to compete and foster a net-neutral environment that encourages free-market competition. This approach leads to enhanced broadband access for residents while promoting service excellence and affordability.

Rick Rosenberg, Mayor of Santa Clara City, said, “As our region grows, the demand for speed and capacity has skyrocketed. We needed a city-wide all-fiber network to ensure our community’s success now and in the future. We’re proud to be the first UTOPIA Fiber city in Southern Utah, and beyond excited to offer our residents and businesses the nation’s fastest internet speeds and a choice of competitive ISPs. It’s a game changer!”

Since 2009, the Santa Clara City project—like all other UTOPIA Fiber projects—has been funded and grown solely through subscriber revenue. The completion of this project further extends UTOPIA Fiber’s reach, providing residents with access to speeds up to 10 Gigabits per second (Gbps) and 100 Gbps for businesses, currently the fastest speeds offered in the United States.

Interested Santa Clara residents and businesses can visit www.UTOPIAfiber.com for more information on how to sign up for UTOPIA Fiber services.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of fiber projects throughout Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded completely through subscriber revenue, at no cost to taxpayers. For more information visit www.utopiafiber.com.

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MEDIA CONTACTS

Katherine Songster

Harrison Edwards PR

914-323-8570

ksongster@harrison-edwardspr.com

-or-

Kim McKinley

Chief Marketing Officer, UTOPIA Fiber

801-613-3837

kmckinley@utopiafiber.com

Murray, UTAH (December 7, 2023) – UTOPIA Fiber announced today the successful completion of its fiber-to-the-home build in the City of Syracuse, Utah, marking this as the fourth completed build in 2023. The $23.5 million project, which began construction on November 30, 2021, has now concluded with the delivery of ultra-high-speed broadband to every residential and business address in the city.

UTOPIA Fiber celebrates another major milestone by welcoming Syracuse as the 17th city in its network, boasting the fastest residential and business internet speeds available in the United States. The first homes were seamlessly connected to the lit fiber network on September 6, 2022, and the entire project, including 12,324 residential addresses, was completed on September 12, 2023. As of the end of November 2023, UTOPIA Fiber already has a 15.61% subscriber rate.

Roger Timmerman, Executive Director & CEO of UTOPIA Fiber, stated, “We are excited to bring Syracuse City into alignment with its neighboring communities like Clearfield, Layton, and West Point, UT. It’s not just about providing internet service; it’s about creating an equitable, competitive landscape. Our open access model ensures that Syracuse residents and businesses have access to the same high-quality, diverse range of internet services as their neighbors, bridging the digital divide, and ensuring fair prices.”

UTOPIA Fiber’s Open Access model, the largest of its kind in the United States, empowers multiple private-sector internet service providers (ISPs) to compete, fostering a net-neutral environment that encourages free-market competition. This approach leads to enhanced broadband access for residents while promoting service excellence and affordability.

Since 2009, the Syracuse City project—like all other UTOPIA Fiber projects—has been funded and grown solely through subscriber revenue. The completion of this project further extends UTOPIA Fiber’s reach, providing residents with access to speeds up to 10 Gigabits per second (Gbps) and 100 Gbps for businesses, currently the fastest speeds offered in the United States.

Interested Syracuse City residents and businesses can visit www.UTOPIAfiber.com for more information on how to sign up for UTOPIA Fiber services.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of fiber projects throughout Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded completely through subscriber revenue, at no cost to taxpayers. For more information visit www.utopiafiber.com.

###

MEDIA CONTACTS

Katherine Songster

Harrison Edwards PR

914-323-8570

ksongster@harrison-edwardspr.com

-or-

Kim McKinley

Chief Marketing Officer, UTOPIA Fiber

801-613-3837

kmckinley@utopiafiber.com

Murray, UTAH (November 28, 2023) – UTOPIA Fiber announced today the successful completion of its fiber-to-the-home build in the City of Cedar Hills, Utah. The $5.9 million project, which commenced construction on June 15, 2022, has now concluded with the delivery of ultra-high-speed broadband to every residential and business address in the city.

This milestone marks yet another significant achievement for UTOPIA Fiber as it adds Cedar Hills as its 18^th city with the fastest residential and business internet speeds available in the United States. The first homes were seamlessly connected to the lit fiber network on August 10, 2023, and the entire project, including 2,656 residential addresses, was completed on September 8, 2023.

“Today’s announcement marks a pivotal moment for the residents of Cedar Hills and everyone at UTOPIA Fiber,” said Roger Timmerman, Executive Director & CEO of UTOPIA Fiber. “We are thrilled to expand our footprint in Utah County—all the while firmly maintaining our growth trajectory and commitment to bring more Utah residents ultra-high-speed and reliable broadband service.”

UTOPIA Fiber’s Open Access model, the largest of its kind in the United States, empowers multiple private-sector internet service providers (ISPs) to compete, fostering a net-neutral environment that encourages free-market competition. This approach leads to enhanced broadband access for residents while promoting service excellence and affordability.

Denise Andersen, Mayor of Cedar Hills City, expressed her excitement, saying, “This move to fiber has been eagerly anticipated and a welcome addition in our digital world. Thanks to UTOPIA Fiber’s comprehensive network build-out, our residents can now enjoy access to fast and reliable internet connections that make work, school, and online everything easy and accessible. We are thrilled with the reaction from our residents, and so happy to help move Cedar Hills into the digital future.”

Since 2009, the Cedar Hills City project—like all other UTOPIA Fiber projects—has been funded and grown solely through subscriber revenue. The completion of this project further extends UTOPIA Fiber’s reach, providing residents with access to speeds up to 10 Gigabits per second (Gbps) and 100 Gbps for businesses, currently the fastest speeds offered in the United States.

Interested Cedar Hill residents and businesses can visit www.UTOPIAfiber.com for more information on how to sign up for UTOPIA Fiber services.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of fiber projects throughout Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded completely through subscriber revenue, at no cost to taxpayers. For more information visit www.utopiafiber.com.

###

MEDIA CONTACTS

Katherine Songster

Harrison Edwards PR

914-323-8570

ksongster@harrison-edwardspr.com

 -or-

Kim McKinley

Chief Marketing Officer, UTOPIA Fiber

801-613-3837

kmckinley@utopiafiber.com

Murray, UTAH (October 4, 2023) – UTOPIA Fiber announced today the successful completion of its fiber-to-the-home build in the City of Pleasant Grove, Utah. The $20 million project, which commenced construction on August 5, 2021, has now concluded with the delivery of ultra-high-speed broadband to every residential and business address in the city.

This milestone marks another significant achievement for UTOPIA Fiber as it adds Pleasant Grove as its 16^th city with the fastest residential and business internet speeds available in the United States. The first homes were seamlessly connected to the lit fiber network on May 3, 2022, and the entire project, including 10,944 residential addresses, was completed on July 12, 2023. As of the end of August 2023, UTOPIA already has a 24% subscriber take rate.

“The project’s completion is a testament to our commitment to providing the fastest internet connectivity to communities across Utah,” said Roger Timmerman, Executive Director & CEO of UTOPIA Fiber. “We are proud to have fulfilled our promise to Pleasant Grove residents, businesses, and students by bringing them ultra-high-speed and reliable broadband service.”

UTOPIA Fiber’s Open Access model, the largest of its kind in the United States, empowers multiple private-sector internet service providers (ISPs) to compete, fostering a net-neutral environment that encourages free-market competition. This approach leads to enhanced broadband access for residents while promoting service excellence and affordability.

Guy Fugal, Mayor of Pleasant Grove City, expressed his enthusiasm, saying, “Today is the day we’ve all been waiting for—no more slow and unreliable internet service! With UTOPIA Fiber’s completed build, our community now has access to the high-speed fiber they need with the choices they deserve to better compete in the digital economy and bridge the digital divide.”

Since 2009, the Pleasant Grove City project—like all other UTOPIA Fiber projects—has been funded and grown solely through subscriber revenue. The completion of this project further extends UTOPIA Fiber’s reach, providing residents with access to speeds up to 10 Gigabits per second (Gbps) and 100 Gbps for businesses, currently the fastest speeds offered in the United States.

Interested Pleasant Grove residents and businesses can visit UTOPIAfiber.com for more information on how to sign up for UTOPIA Fiber services.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of fiber projects throughout Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded completely through subscriber revenue, at no cost to taxpayers. For more information visit www.utopiafiber.com.

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MEDIA CONTACTS

Katherine Songster

Harrison Edwards PR

914-323-8570

ksongster@harrison-edwardspr.com

-or-

Kim McKinley

Chief Marketing Officer, UTOPIA Fiber

801-613-3837

kmckinley@utopiafiber.com

“We are excited to collaborate with UTOPIA Fiber and introduce this new model in Bountiful,” said Kendalyn Harris, Mayor of Bountiful. “By owning the network, Bountiful City can prioritize the needs of its community and provide state-of-the-art internet infrastructure that will fuel economic growth, enhance educational opportunities, and improve overall quality of life for our residents for generations to come.”

Bountiful City officials engaged in a comprehensive three-year research and evaluation process, during which its residents actively provided input and participated in 24 public meetings and several public hearings. In a unanimous decision, the City Council approved the fiber project in June.

The partnership between UTOPIA Fiber and Bountiful City signifies a new model that aims to ensure Bountiful residents and businesses benefit from fast, reliable, and affordable fiber-optic internet connectivity, while leveraging UTOPIA’s expertise and proven track record in network operation and maintenance.

“We are honored to partner with Bountiful City in this ground-breaking venture,” said Roger Timmerman, CEO, at UTOPIA Fiber. “This model underscores the importance of community-driven initiatives in building robust and future-proof fiber infrastructure. We look forward to working closely with Bountiful to deliver exceptional internet services to its residents and businesses.”

Key highlights of the partnership:

• Bountiful City has bonded for and owns the fiber infrastructure, Utopia Fiber will build and operate the system.
• The project is funded through subscriber revenues, at no cost to the taxpayer.
• Construction is to begin mid-year 2023 with 24-36 month estimated completion.
• Located 11 miles north of Salt Lake City, Bountiful will be the second largest city in Utah who has partnered with UTOPIA Fiber.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollars worth of fiber projects throughout Utah and the West, including operational partnerships with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded completely through subscriber revenue, at no cost to taxpayers. For more information visit www.utopiafiber.com.

Timmerman: ‘[Her] Legendary 25-Years as a Municipal Leader Will Strongly Position UTOPIA Fiber for the Future’

Murray, UTAH (July 31, 2023) – Roger Timmerman, Executive Director and Chief Executive, UTOPIA Fiber announced today that Nicole Cottle has joined the company as Director of Government Affairs. Cottle, who most recently served West Valley City as its Assistant City Manager, is widely known and respected among local and state officials as a smart and passionate leader with a reputation for getting things done. In her career, Cottle, a Bountiful resident, has participated in over $2 billion in creative financing solutions including all types of bonding, C-Pace, PIDs, and public private partnerships and has garnered several hundreds of millions in earmarks, grants, and other funding for large-scale redevelopment efforts to drive economic vitality in the communities she’s served. In her role at UTOPIA Fiber, she’ll manage relationships with local, state, and federal lawmakers, helping to create and guide public policy that promotes the deployment of high-speed fiber infrastructure.

“Nicole’s legendary 25-years as a municipal leader strongly position UTOPIA Fiber for the future,” said Timmerman. “Now more than ever, residents and businesses across Utah and the West depend on high-speed connectivity. Having Nicole on the team will help align policy to meet the needs of local communities, residents, businesses, and all their digital infrastructure needs,” he said.

“I’m enormously proud to join UTOPIA Fiber,” said Cottle. “In my years in local government, I saw firsthand the positive impacts that UTOPIA Fiber’s infrastructure brought to the community. It was an influencing factor in everything from economic development to leveling the playing field in the pursuit of the American Dream. UTOPIA brings equitable access to communities and helps to ensured access to jobs, healthcare, and other benefits.  By providing essential infrastructure and allowing for competition, UTOPIA Fiber helps transform the communities it serves and I’m very excited to assume my new role with the company,” she added.

In her near-25 years in city government, Cottle served as attorney, economic development director, chief sustainability officer, director of government relations, general counsel, and most recently as West Valley’s assistant city manager. She has worked at the federal and state level on hundreds of bills, legislative actions, and rulemaking activities. She has also served on the Utah Infrastructure Agency Board (the financial arm of UTOPIA Fiber), Olene Walker Housing Trust Fund, the Intergenerational Poverty Board, the Indigent Defense Commission, various legislative committees, the Inland Port Authority as well as the Executive Board of Operation My Hometown. Cottle currently sits on the Utah Land Use Institute, the Our Hometown Foundation, and is a newly minted Honorary Commander for the 388^th Fighter Wing at Hill Air Force Base. Cottle is licensed to practice law in Utah and Wyoming. In the private sector, she has represented private clients in the areas of legislative and government relations, development and land use, bond finance, estate and business planning, and other transactional law.

About UTOPIA Fiber

Created by a group of Utah cities, the Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network that uses the Open Access model to promote competition by giving customers the freedom to choose which telecommunication services they want. With fiber availability to approximately 200,000 businesses and residences in over 50 communities, UTOPIA Fiber is the largest and most successful Open Access network in the United States and enjoys the industry’s highest customer satisfaction scores. Since 2009, the agency has successfully designed, built, and operated nearly half-a-billion dollarsworth of fiber projects throughout Utah and the West, including operational partners with Idaho Falls, Yellowstone Fiber, and Bountiful Fiber, all of which have been funded completely through subscriber revenue, at no cost to taxpayers.

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MEDIA CONTACTS

Bob Knight

Harrison Edwards PR

914-242-0010

bknight@harrison-edwardspr.com

-or-

Kim McKinley

Chief Marketing Officer, UTOPIA Fiber

801-613-3837

kmckinley@utopiafiber.com